A Bamboocnc located in Maanshan City, Bowang town Anhuiprovince which is the leading area in China and also in the worldwide as the center of the metal plate solution machines, We have worked about 12 years in this area and totally have about 250 staffs.Rich experience in this field with professional technical supporting and oriented service.
Q3 What is your guarantee period?
A The quality guarantee period of the Bamboocnc’ product is 24 months from on board day on the B/L.During the guarantee period, we will provide spare parts without any charge in case of quality discrepancy caused by us. If the malfunctions are caused by user’s incorrect operations,we will provide customers spare parts at cost price .Bambeocnc will also offer flexible extended warranties according to the actual situation
Q4 How can I choose the most suitable machines ?
A Please tell me your specifications, we can choose the best model for you , or you can choose the exact model .You can also send us the products drawing ,we will choose the most suitable machines for you .
Q5 Is engineer available to provide service abroad?
A Yes, we will provide free installation and commissioning, also free training.
How can we provide you efficient
services (metal processing solution):
There are Three Steps as following:
1. Gather your requirements based on your real working situation.
2. Analyze your information and provide our feedback.
3. Offer options based on your specific needs. For instance, reg. standard products, we can offer professional recommendations; reg. non-standard products, we can offer professional designing.
Q6 During shipping, if there is damage to products, how do you get replacement?
A Firstly, we should investigate the reason cause the
damage. At the same time, we will claim for the insurance by ourselves or
assist the buyer.
Secondly we will send the replacement to the buyer. The responsible person for above damage will take charge of the cost of the replacement.
are your terms of packing?
A Packing: export worthy package suitable for container transportation.
Wooden case, iron pallet, plastic film ect.
you test all your goods before delivery?
A Yes, we have 100% test before delivery and send the test video or picture to the customer for reference
you arrange thirty party pre-shipment inspections
A Pre-shipment inspection: Supplier’s pre-shipment inspection is Final; pre-shipment inspection by third Party on buyers cost.
long is the delivery time?
A For standard machine, it would be 3-5 days; For non-standard machine and customized machines according to clients specific requirements, it would be 25 days
you arrange shipment for machines?
A Yes, dear esteemed customers, for FOB or CIF price, we will arrange shipment for you. For EXW price, clients need to arrange shipment by themselves or their agents.
about the documents after shipment?
A After shipment, we will send all original documents to you by DHL or Tele-Release, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
Q13 Any benefits can
we get if introduce new customer to you ?
A Yes , of course , some gifts you will get , and the commission regarding the new customer amount.
Q14 Can we be your agent?
A Welcome , we are looking for Global agent we will help agent improve the market ,and supply all the service like machine technical problem or other after-sales problem, meanwhile ,you can get big discount and commission.
Q15 Payment terms?
A T/T,L/C,Western Union,Paypal,Alibaba Secure Payment ect.
Q16 May I send samples to test? Do you have a test fee or not
A Yes, if you could send us samples, it will be better. For testing, we have to customize the moulds according to your products,
so the moulds cost will be on your account, of course the moulds belong to you.
Q17 Whether the machine price can be more discounts?
A 1.Bamboocnc always provide high quality machine, as we know, oversea market is more important and difficult than domestic market because of communication time costing after sales, So always, our machine has enough quality standard to make sure the machine can work more than the real warranty period. In this way, we will save a lot and think in advance for the clients.
2. Actually Bamboocnc also think about our price level, we are sure to provide quality=price and pice=quality, the matched price and acceptable for the clients and durable for our machines. We welcome your negotiate with us and get a good satisfaction.